Just behave well and keep quiet after 10:00 PM. If something breaks, report the damage and we will solve everything.
Accommodation Rules
The customer has the right to use the premises reserved for accommodation, as well as the common areas of the building. At the beginning of the accommodation, he will receive a key. This key must be returned to the accommodation provider upon termination of the accommodation. The customer is obliged to prevent the loss or theft of this key and not lend it to persons who are not accommodated in the building. In the event of loss, theft or misuse of the key, the customer is obliged to pay the accommodation provider a contractual penalty of CZK 2,500; this does not affect the accommodation provider's right to claim compensation for damage caused.
Check-in
The accommodation provider will accommodate the customer from 3:00 p.m. on the relevant day of check-in and the customer is obliged to leave the property no later than 10:00 a.m. on the day of check-out. The customer will agree on the exact time of check-in on the relevant day with the accommodation provider.
If the customer does not comply with this time, he will be charged the price for the next day of stay, according to the valid price list.
Internet
Wi-Fi is available throughout the property. The password will be provided to the customer upon arrival.
Pets
Accommodation or visiting the property with pets is not allowed.
Smoking, drugs, alcohol
Smoking is prohibited inside the entire building. The building is equipped with smoke detectors. Any violation of the ban is penalized with an amount of 2000 CZK.
Quiet time
The customer is obliged to observe quiet time from 10:00 p.m. to 6:00 a.m.
Valuables
The accommodation provider recommends that customers not leave jewelry, money, or other valuables in the property, or properly secure them against theft. The accommodation provider is not responsible for loss or damage to the aforementioned items. The accommodation provider is not obligated to ensure the safekeeping of these items.
Heating in the stove
When heating in the tiled stove in the living room, exercise maximum caution and close the door properly. Lighting a fire for the purpose of toasting is prohibited in the stove. Wood is available from the accommodation provider. Burning waste is prohibited!
Fire extinguisher
Available in the kitchen. In case of fire, the guest is obliged to immediately contact the 150 line and report the address Chuchelna 178, Semily.
Waste sorting
We sort waste. There are bags for waste sorting in the woodshed. Blue for paper, yellow for plastic and PET bottles, black for mixed waste.
Wastewater treatment plant
For the smooth operation of the WWTP, it is strictly forbidden to pour fats and oils into the waste. Pour edible oils into a glass container. Furthermore, it is forbidden to throw solid waste (non-degradable material such as diapers, sanitary napkins, condoms, earplugs, wet paper towels, foil, etc.) into the toilet and waste.
Parking
Parking for 5 cars is provided free of charge in the parking lot by the house.
Respect for neighbors
Even though the Panorama Kozákov cottage is not in the immediate vicinity of neighbors, we ask that you respect the peace and quiet of nature.
No music or other noise after 10:00 PM.
Price of stay and payment terms
The price of stay is the price stated in the reservation system and the info email that the customer receives after confirming the reservation in the online reservation system.
The price of stay includes
● Accommodation for max. 8 people
● wifi
● bed linen, towels, hairdryer rental
● toiletries and hygiene products
● wood for the fireplace
● final cleaning of the cottage
● waste collection
The price of stay does not include
● energy (electricity 7 CZK/kWh)
Deposit
When handing over the key to the accommodation facility, the customer is obliged to pay the accommodation provider or a person authorized by him a refundable deposit of 4,000 CZK by bank transfer before arrival.
The deposit serves only as a guarantee of payment for consumed electricity and to cover any damages. When paying for the extra services used, this deposit will be returned on the day of departure.
The deposit will be returned to the customer after departure from the accommodation by the accommodation provider if the customer has not caused any damage to the property.
In the event of damage, the accommodation provider is entitled to reduce the deposit by an amount equal to the amount of damage caused. If the deposit is insufficient, compensation for damage is governed by these contractual terms and conditions.
Reimbursement of stay
The customer will pay the amount for the accommodation according to the instructions sent by email. Once the payment is credited to the owner's account, the customer will receive a reservation confirmation.
If the customer does not comply with the payment terms for the stay, the effects of the contract concluded between the customer and the accommodation provider will cease and the accommodation capacity will be offered to other interested parties.
Customer obligations
● Provide the accommodation provider with the cooperation necessary to properly provide accommodation.
● Arrive on time.
● Identify yourself with a valid document. If the customer refuses to present a personal document, the accommodation provider is not obliged to provide accommodation or refund the amount already paid for the stay.
● Follow the instructions and instructions of the accommodation provider and his/her authorized staff.
● The customer and all parties involved are obliged to behave in a way that prevents harm to their health, life or property, as well as damage to the property of the accommodation provider.
● Supervise children or provide them with supervision to prevent them from being injured in the building and its surroundings or causing damage to the property of the accommodation provider.
● Use the accommodation facilities properly, maintain order and cleanliness.
● In winter, remove snow and ice from outdoor areas. The accommodation provider is not responsible for any injuries caused by ice.
● Close windows and doors when leaving the accommodation.
● Report the need for repairs to accommodation without delay.
● Immediately report any damage or loss caused by the customer or a person staying with them in the accommodation premises.
The customer must not, without the prior consent of the accommodation provider:
● Make significant changes to the accommodation (move furniture, etc.)
● Use your own appliances on the premises
● Transfer the accommodation to another person
Damage caused by the customer
Everyone has the right to cause damage through their own negligence or carelessness. They are also obliged to pay for the damage incurred.
The customer shall check the equipment in their own interest and report any deficiencies to the accommodation provider during the first day. If any damage subsequently occurs to the exterior and interior equipment, the customer is obliged to pay for this immediately in full.
Any heavy soiling of bedding (vomit, feces, blood, etc.) is charged in the amount of CZK 2,000/set. Significant soiling of the interior or exterior is charged in a separate amount depending on the amount of damage.
Loss of a key is charged in the amount of CZK 2,500/piece.
The customer is obliged to pay for any damage incurred in the premises of the Panorama Kozákov accommodation facility, including compensation for lost profit in the amount of the applicable price for accommodation for the entire period during which the facility is out of operation due to the damage incurred. The customer has this obligation even if the damage is caused by children or other persons staying with the customer.
Obligations, rights and responsibilities of the accommodation provider
The accommodation provider is obliged to hand over the accommodation premises to the customer in a condition suitable for proper use and to ensure the unhindered exercise of his rights related to the accommodation.
No compensation will be provided for non-functional equipment such as a dishwasher, stove, fireplace, TV, etc. The accommodation provider will make every reasonable effort to ensure that such equipment is and remains in good working order. No compensation will be provided for power outages, lack of water, floods, snow.
The accommodation provider ensures that reported defects are eliminated without unnecessary delays and is obliged to maintain the accommodation premises in proper technical and hygienic condition.
The customer agrees that the accommodation provider, or a person authorized by him (maintenance worker, security agency employee, cleaner, etc.) has the right to enter the accommodation for the purpose of performing his/her official duties.
The accommodation provider is not liable for any injury to health (or damage to property) of customers caused by their carelessness, inattention, negligence, misuse or poor supervision (supervision).
Changes to the contract and withdrawal from the contract
Changes to the contract
If the accommodation provider is forced to change the essential terms of the contract for objective reasons before the start of the stay, the customer has the right to agree to the change or withdraw from the contract. If the customer does not withdraw by written notice within 10 days of the date of delivery of the proposal for change, it is considered that he/she agrees to the change.
Termination of the stay by the accommodation provider
The accommodation provider has the right to withdraw from this contract if the customer grossly violates the obligations set out in this contract. In such a case, the accommodation provider reserves the right to terminate the customer's stay before the agreed period has expired, without the obligation to reimburse the customer for the amount already paid for the stay. The reason for termination of the stay is also the stay of unregistered persons, violation of the smoking ban in the cottage, the presence of animals and destruction of inventory. Such withdrawal by the accommodation provider does not affect the customer's obligation to pay all receivables from this contract.
Withdrawal must be made in writing and delivered to the other contracting party by e-mail.
Withdrawal by the customer - Cancellation conditions
The customer has the right to withdraw from the accommodation contract.
A customer who requests cancellation at least 30 days before arrival will receive a 100% refund of the amount paid.
If they cancel between 29 and 14 days before arrival, they will receive a 30% refund.
In the event of cancellation of the stay at least 14 days before arrival, they will receive a 50% refund.
In other cases, no refund will be made.
In the event of premature termination or interruption of the stay without fault on the part of the accommodation provider, the latter is not obliged to refund the customer the paid price of the stay, nor its proportional part.
Agreement with the contractual terms
The general contractual terms apply to all stays in the accommodation facility Panorama Kozákov cottage and enter into force and effect on 28.02.2025.
By confirming the reservation in the accommodation facility, the customer expresses his agreement with these contractual terms and confirms that he understands the above contractual terms and accepts them in full on his own behalf and on behalf of the other participants in the stay.
This contract between the customer and the accommodation provider and the rights and obligations arising from it are governed by Czech law. The Czech version of the contract is binding.
The cottage is non-smoking and pets are not allowed.
Information about your arrival and departure
Minimum stay 2 nights.
Your arrival
Standard check-in on weekdays is from 3:00 PM to 6:00 PM. If your stay with us begins on Saturday or Sunday, you can arrive as early as 2:00 PM.
Your departure
Guests must check out no later than 10:00 a.m. on the day of departure.
Cancellation fees – when canceling your stay:
- one month or less before the stay 30% of the total accommodation price
- less than 14 days before the stay 50% of the total price for accommodation
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